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HealthcareB2CEngagement: March 2026

Case 6

Reduced Cost per qualified lead by 60% while increasing lead volume over 4x over a 3 months period.

Key Result

60%

Cost per qualified lead reduced by nearly 60% within 3 months. Lead volume grew almost 4x between December and March. Fixed tracking across platforms, enabling the algorithms to learn from real conversions and optimize more effectively.

Problem Statement

- Google campaigns were split across multiple cities, which limited data for the algorithm to learn from. This kept costs high and restricted overall lead growth. - Meta was tracking button clicks instead of actual form submissions, causing the algorithm to optimize for low-quality actions rather than genuine leads. - Qualified lead data wasn't being shared back with the platforms, so the algorithms were optimizing for all leads instead of learning from the ones that actually converted.. - A large portion of the budget was being spent on 18–24-year-olds, while the actual target audience consisted of older, higher-intent users.

Our Approach

100%

Full Funnel Audit

We audited the complete funnel and identified the core issue: broken tracking and a fragmented campaign structure were preventing the algorithms from getting enough accurate data to learn and optimize effectively.

1

Strategy

Google - Rebuilt from city-based to intent-based structure . - Started sending qualified lead data back to Google daily - algorithm now learning from real converters . Meta - Fixed conversion tracking via GTM - event now fires only on actual form submission, not button click. - Introduced OTP verification on instant forms - filtered out low-intent submissions, improved lead quality .- - Identified two high-performing audience segments, expats living in India and users interested in health and wellness, and scaled both to drive better-quality leads. - Fixed age targeting - shifted spend away from 18–24 demographic toward older, higher-intent age groups aligned with the premium package price point - Started sending qualified lead data back to Meta daily - feeding real conversion signals to improve audience targeting

Results

60%

Cost per qualified lead reduced by nearly 60% within 3 months. Lead volume grew almost 4x between December and March. Fixed tracking across platforms, enabling the algorithms to learn from real conversions and optimize more effectively.

Chart showing Leads and CPL trends

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